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  • About

    Use the libraries for classroom, self-study, and even make your own clips from any title. Stream 'em, download 'em, or put 'em on your LMS. Perfect for the trainer who is looking for that one spark to liven up a presentation!
  • Component Items

    This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.

    Love Your Customers
    Hollywood celebrity John O'Hurley explains four essential steps to great service.John O'Hurley is as much as part of business as he is show business. He has been embraced for his business savvy by Business Week, Time, CNBC and Fox New. Most notably known as the eccentric catalogue clothier... read more DVD style course with completion certificate only
    A Complaint is a Gift
    Using Customer Feedback as a Strategic Tool In this delightful animated program A Complaint is a Gift, we meet Complaint and join him on his journey through the Land of Catchy Slogans, the Land of Big Promises, and the Land of Lofty Visions as he seeks to be heard, acknowledged, and have his issues ... read more DVD style course with completion certificate only
    Customer Service to the Rescue
    When Wilfred Jameson's parachute fails to open, he's in trouble. But customer service representative Henry Hawks knows just what to do – at least after a funny interaction on the phone. This is the perfect video to celebrate and thank all your employees who deliver great customer se... read more DVD style course with completion certificate only
    The Barkles: Furrific Customer Service
    Meet the Barkles... our new canine companions who will get your team howling with laughter.  You'll love the fun and humor as they motivate your team to higher levels of success.   Some customers are difficult to please... but in this funny meeting opener, Ollie will show you how... read more DVD style course with completion certificate only
    Customer Service: OR ELSE with Peter Glen
    In this five-part video, author and motivational speaker Peter Glen takes you on a journey into the world of customer service. Watch this call to arms as told by an insightful and at times outrageous performer. Using examples of good and bad service, Customer Service Or Else shows you how to create ... read more DVD style course with completion certificate only
    Adventures in Sales, Service, and Self-Esteem with Peter Glen
    Do you need to motivate and inspire your employees to higher levels of sales and service? Are you looking for good ideas to make your customers happier? Are you looking for a way to deal with angry customers?If you are, then you need Adventures in Sales, Service and Self-Esteem. You’ll be ente... read more DVD style course with completion certificate only
    Communication Lab 2.0
    When Email Just Isn't Enough Have you ever sent an e-mail to a customer notifying them that there was a problem? If so then you know it can often engender a nasty response or an angry phone call. Communication blunders are common in the workplace and they can impact your business and your custo... read more DVD style course with completion certificate only
    File 102: Creating World Class Customer Service
    What does Southwest Airlines, Whole Foods Market and USAA Insurance have in common? They have all achieved world-class customer service. How have they done it? Front line employees, supervisors, mid-level and senior managers will tell you about the six core skills necessary for superior service.Watc... read more DVD style course with completion certificate only
    Focus on the Customer
    What does outstanding customer service have to do with Scotch Brite Pads, Amish Buggies and Security Guards?Find out as you hear four stories of how 3M has met special demands from their customers. When most organizations would have denied these unique requests, 3M’s team met the challenge and... read more DVD style course with completion certificate only
    It's Show Time!
    It's Show Time! is a look at customer service and corporate culture from Stew Leonard's Dairy in Norwalk, Connecticut - which has long been recognized as a leader in service. In the program, you'll witness how success has to do with consistent excellence-the ability to inspire hundred... read more DVD style course with completion certificate only
    Jordan's Furniture: "Re-imagine the Customer Experience" with Tom Peters
    Jordan's Furniture is one of the leading furniture retailers in New England. They are known for great service-and for giving customers a unique experience. Now, Tom Peters shows you how Jordan's has made every aspect of the shopping experience for furniture fun-and different. And how that ... read more DVD style course with completion certificate only
    Who Put a Lizard in My Lasagna?
    Part of the Sam Glenn video Series Imagine going to your job every day with a big smile on your face and being excited to be there! Well, the Lizard Philosophy will help make that positive attitude happen! More importantly it will improve customer service and employee satisfaction.Who Put A Lizard I... read more DVD style course with completion certificate only
    Winning Customer Loyalty... Eliminate Customer Turnoffs
    Winning Customer Loyalty Library Volume One Winning Customer Loyalty Eliminate Customer Turnoffs looks at what really alienates your customers. What makes them want to stay away and not buy your product. Each time we experience poor service we are tempted to join the chorus of complainers. But a mor... read more DVD style course with completion certificate only
    Winning Customer Loyalty... Exceed Customer Expectations
    Winning Customer Loyalty Library Volume Two Winning Customer Loyalty Exceed Customer Expectations shows you how to really exceed the expectations of your customers and gain their loyalty. It takes the ambiguity out of what it means to give your customer more when they really don't expect it. It... read more DVD style course with completion certificate only
    The Power of Customer Service
    The Power Of Customer Service with Dr. Paul R. Timm has really led the way. This training program provides the basics needed in any organization to help improve customer service.It is not a lot of theory. In fact, it is just the opposite; a video training program that's loaded with do-it-now sk... read more DVD style course with completion certificate only
    Business Chronicle Volume 1: L.L. Bean, A Commitment to Customer Service
    Learn from some of America's leading companies.  Business Chronicle combines documentary case study footage with insightful commentary to guide you through the principles of excellence at work.Business Chronicle Volume 1: L.L. Bean, A Commitment to Customer ServiceThis once-small hunting s... read more DVD style course with completion certificate only
    50 Ways to Keep Customers
    We have said it before and we will say it again: like it or not, customer service is the competitive battleground for any - and every organization. Buying decisions in many cases will be made not only on the quality of the product but on the quality of the customer service. So, regardless of your jo... read more DVD style course with completion certificate only
    The Container Store: "Re-imagine Customer Service and Talent" with Tom Peters
    Great customer service comes from great people, but how do you hire, train, and retain the best people? More importantly, how do you get everyone to deliver the best service possible? In this program, Tom Peters will show you how great service happens. You will learn how The Container Store has deve... read more DVD style course with completion certificate only
    Telephone Skills at Work
    Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused! You'll learn: How to "correctly" handle incoming and outgoing callsThe basics of telephone etiquetteHow to deal with complaint calls and turn them into success... read more DVD style course with completion certificate only
    Winning Telephone Tips
    Hundreds of millions of telephone calls are made each and every day. Yet, the most used and often abused business tool, bar none, is the telephone. Have you ever called a company and had to ask the operator to repeat the name of the company one, two or even three times because the person answering t... read more DVD style course with completion certificate only
    The Excellence Files - Southwest Airlines
    Company Culture: Out of the Ordinary Watch Herb Kelleher and the Southwest Team as they break records in customer service, and have fun at work! This award winning program has been called the sequel to In Search of Excellence. The Excellence Files gives you insights into what smart companies are doi... read more DVD style course with completion certificate only
    SERVE! Turn Customer Service into Unforgettable Customer Experiences
    Today's customers are spoiled. But if you can wow them with an unforgettable experience, you'll win unprecedented loyalty. Using simple, universal examples, Tom Peters tells you how to exceed expectations and make customers fall in love with your company.Key Learning PointsCreate great cus... read more DVD style course with completion certificate only