Telephone Skills at Work

Streaming Video

All pricing

About Handouts

About

Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused!

You'll learn:

  • How to "correctly" handle incoming and outgoing calls
  • The basics of telephone etiquette
  • How to deal with complaint calls and turn them into successes
  • How to listen and speak effectively on the telephone

This video training program will teach you how to make the telephone your most valuable business partner!

This is available as part of

Enterprise Media Customer Service Library
Use the libraries for classroom, self-study, and even make your own clips from any title. Stream 'em, download 'em, or put 'em on your LMS. Perfect for the trainer who is looking for that one spark to liven up a presentation!
Course Details
Enterprise Media Essential Human Resource Library
Use the libraries for classroom, self-study, and even make your own clips from any title. Stream 'em, download 'em, or put 'em on your LMS. Perfect for the trainer who is looking for that one spark to liven up a presentation!
Course Details
Categories
Customer service
myTrainFlix Basic Titles
Release Date
Jan 1, 2000
Video Running Time (minutes)
38:01
Producer
JWA Video - Jack Wilson & Assoc.
Course ID
ENT383

Handouts

Description
Facilitation Guide
Participant Materials

Only preview versions of handouts can be viewed without a license.