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Courses: 1 - 12 of 19

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Absence minded: Managing Absenteeism
Managing absenteeism
The Aim To help managers tackle absenteeism within their teams, by using a structured and positive approach.About the program Absenteeism is as common as the common cold and it costs UK businesses nearly £11bn every year. But when someone calls in sick, it doesn't necessarily mean that they're... read more DVD style course with completion certificate only
Breaking Bullying
Serena expects Marcus to stamp out bullying within his department. Marcus is shocked that bullying exists in his team, and takes a radical approach to bullying awareness. He challenges people to bully each other so they can discuss the feelings that arise. Some team members seem rather skilled at th... read more DVD style course with completion certificate only
Bullying & Harassment
An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the account manager, who demonstrates exceptional service, communication, problem solving, and leadership skills. Part 1: The Problem - Anne is furious about the inferior quality of a re... read more DVD style course with completion certificate only
Cutting Edge Communication Comedy Series - 50 lessons
COMEDY MAKES LEARNING FUN This 2012-2013 comedy business series was created by Psychologist Eve Ash and comedienne Erin Brown.  This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! 14 ... read more
Difficult People and Situations Series
A series of 4 outstanding dramatized videos - a must for every business! Excellent case studies to help develop effective communication and leadership skills. Covers:Open communication, conflict resolution, and teamwork. Leadership, feedback and problem solving Diversity, bullying and sexual harass... read more
Diffusing Anger
Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which makes Carol angry. Marcus uses a toy crocodile and some boxing kangaroos to get the messages across, but when Michael and Sam are asked to demonstrate their anger management skills th... read more DVD style course with completion certificate only
Effective Performance Management
Building a Quality Organization In any organization it is critical that all individuals work toward the same objectives and goals. They must know:what they are expected to dowhy they are to do itwhen it must be doneEffective Performance Management Building a Quality Organization provides the tools n... read more DVD style course with completion certificate only
Giving Hygiene Feedback
The team becomes aware of Sanjay’s body odor, and subtle remarks don’t help. Alex tries an anonymous gift of personal hygiene products on his desk – that backfires. Carol prefers a more direct approach, whilst Marcus opts for a more gentle, team-building approach. Carol confronts S... read more DVD style course with completion certificate only
Handling Anyone Difficult
Steve teaches Carlos 6 key skills so problems don't escalate with difficult people.  We all have to deal with difficult people. Carlos complains to Steve about difficult people he has to contend with on a daily basis. He often feels like hitting them, which Steve naturally discourages. Car... read more DVD style course with completion certificate only
Hiring the Best
Good people are the lifeblood of any organization. That's common knowledge. But knowing how to find and identify them is not. How can you make smart hiring decisions that will make you - and your boss - happy? Follow the proven systematic hiring process explained in Hiring the Best. This step-b... read more DVD style course with completion certificate only
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The discipline interview
The aim To ensure managers appreciate how to maintain people's long-term performance by applying necessary discipline.About the program This program shows managers and team leaders who have responsibilities for staff just how badly a discipline interview can be handled. By analyzing the wrong way to... read more DVD style course with completion certificate only
In An Instant - Volume 2: Sales, Hiring and Management
We know you just don't have the time to read all the articles and business books to solve every business problem.  Noted industrial psychologist, Dr. Anthony Salemi has developed this In An Instant series to help you solve these problems.How to be an effective time-manager: Learn habit to ... read more DVD style course with completion certificate only