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English

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This is a compilation item which contains other items. Licensing this one item causes all component items to be licensed.

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  • About

    A series of 4 outstanding dramatized videos - a must for every business!

    Excellent case studies to help develop effective communication and leadership skills. Covers:

    • Open communication, conflict resolution, and teamwork.
    • Leadership, feedback and problem solving
    • Diversity, bullying and sexual harassment
    • Customer service, managing complaints and quality assurance

    Ideal for managers, teams and staff at all levels.

    Created by Psychologist Eve Ash

    Categories
    Bullying
    Discipline
    Leadership
    Series or Video Sets
    Sexual harassment
    Release Date
    Jan 1, 2009
    Producer
    Seven Dimensions - Eve Ash
    Course ID
    DIFF00
  • Handouts

    Description
    Bullying and Harassment Workbook
    Damage Control Workbook
    Leadership Sins Workbook
    Personality Clash Workbook

    Handout downloads are available only with a valid license.

  • Component Items

    This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.

    Leadership Sins
    Leadership requires awareness, open communication and the ability to empower others. David makes several mistakes managing Anne, and after a feedback session he makes some changes. Part 1: The Sins -David doesn't discuss and agree on the way they will work together, doesn't listen and co... read more DVD style course with completion certificate only
    Personality Clash
    Anne and Kim are very different culturally and in their work styles. Kim is annoyed by Anne's attitude, insensitive comments and fashion clothes. Anne, who is new, feels that Kim does not fit in well, and is frustrated by her messy desk and personal hygiene issues. Their relationship is spinning out... read more DVD style course with completion certificate only
    Damage Control
    An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the account manager, who demonstrates exceptional service, communication, problem solving, and leadership skills. Part 1: The Problem - Anne is furious about the inferior quality of a re... read more DVD style course with completion certificate only
    Bullying & Harassment
    An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the account manager, who demonstrates exceptional service, communication, problem solving, and leadership skills. Part 1: The Problem - Anne is furious about the inferior quality of a re... read more DVD style course with completion certificate only