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  • About

    COMEDY MAKES LEARNING FUN
    This 2012-2013 comedy business series was created by Psychologist Eve Ash and comedienne Erin Brown.  This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! 14 new titles released in September 2013 after the orginal set of 36 titles has done well worldwide.

    Everyone will laugh and learn with these short episodes (5 - 10 minutes each) that highlight dos and don'ts. 

    This Australian produced series was filmed on location in Los Angeles, and includes leaders' guides with discussion questions, activities and hand outs. plus Powerpoint slides to make learning easy and fun.

    Topics covered:

    • PERSONAL SUCCESS & COMMUNICATION SKILLS x 7 titles
    • SALES, SERVICE & PRESENTATION SKILLS x 7 titles
    • HANDLING CONFLICT & DIFFICULT PEOPLE x 8 titles
    • LEADING PEOPLE & MANAGING PERFORMANCE x 7 titles
    • MANAGING CHANGE, STANDARDS & CULTURE x 7 titles
    • BUILDING EFFECTIVE & MOTIVATED TEAMS x 7 titles
    • MANAGING STRESS, SAFETY & WELL BEING x 7 titles
  • Component Items

    This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.

    Creating Positive Impressions
    Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Carol gives them tips on smiling and positive facial expressions. When the clients complain about Mana’s presentation, Carol agrees and puts her down then coaches her - all in front of... read more DVD style course with completion certificate only
    Developing Successful Mindsets
    Steve is dejected. Casey tries to cheer him up and Carol offers advice about being in the Negative Land of W. Carol tells the team that certain people are wasting time, wishing they were somewhere else and whining about it... e.g. Steve. Marcus offers a group strategy for dealing with the negativity... read more DVD style course with completion certificate only
    Giving Hygiene Feedback
    The team becomes aware of Sanjay’s body odor, and subtle remarks don’t help. Alex tries an anonymous gift of personal hygiene products on his desk – that backfires. Carol prefers a more direct approach, whilst Marcus opts for a more gentle, team-building approach. Carol confronts S... read more DVD style course with completion certificate only
    Surviving Team Conflicts
    Carol mediates a dispute between Sanjay and Casey, who has a pet at work. Sanjay is aggressive while Casey is non-assertive. Carol finds the middle ground but later Sanjay argues with Mana and reveals his hand in the disappearance of Casey’s pet. Sanjay has time to rethink his intimidating way... read more DVD style course with completion certificate only
    Overcoming Disempowerment
    Marcus coaches Carol about respect after a complaint Michael has made against her. But when Michael asks Carol for feedback, she is harsh and rude, prompting another complaint. Marcus helps Michael deal with his negativity and introduces the black box, encouraging Michael to put his thoughts into th... read more DVD style course with completion certificate only
    Embracing New Ideas
    Marcus invites everyone to suggest innovations to enhance productivity and improve the culture. Junko and Alex compete and tension escalates when accusations are made about stealing ideas. Marcus and Michael present new ideas to the group that are received with varying degrees of success. Carol emph... read more DVD style course with completion certificate only
    Accepting Change
    Marcus holds a meeting to inform the team that the office will be changing over to a new system. Everyone is annoyed and frustrated. Steve, Michael, Alex and Casey all present objections to a system upgrade. Steve and Sanjay object to having to spend time bringing others up to speed. Marcus decides ... read more DVD style course with completion certificate only
    Surviving Stress and Burnout
    “It’s not hard to talk about stress. The challenge is how to stay calm” HELP AVOID STRESS AND BURNOUT Don’t get upset and angry when overloaded INSTEAD:Discuss your concerns constructively Don’t bottle up feelings that cause stress INSTEAD:Talk to a friend or profession... read more DVD style course with completion certificate only
    Breaking Bullying
    Serena expects Marcus to stamp out bullying within his department. Marcus is shocked that bullying exists in his team, and takes a radical approach to bullying awareness. He challenges people to bully each other so they can discuss the feelings that arise. Some team members seem rather skilled at th... read more DVD style course with completion certificate only
    Handling Tricky Appraisals
    Carol expects to be showered in praise at her forthcoming appraisal with Marcus, but is shocked to find Serena will be sitting in. When they question Carol’s extremely high self-assessment, she becomes defensive and angry, especially when Marcus announces no bonus and a pay cut! But will manag... read more DVD style course with completion certificate only
    Understanding Accountability
    Serena is appalled by lack of accountability and Marcus passes the task of remedying the situation to Carol, who calls a snap meeting with everyone including Carlos the cleaner. People seem confused when Carol challenges their understanding of accountability, yet she secretly confesses her own misun... read more DVD style course with completion certificate only
    Creating a NoBlame Culture
    Carol creates an innovative Corporate Social Responsibility program that is trending on Twitter after a disastrous typo in the press release. Serena is outraged by the undesirable publicity. Fingers are pointed and chaos erupts as the team looks for scapegoats. Marcus and Carol present a 4-step proc... read more DVD style course with completion certificate only
    Ensuring a Respectful Workplace
    Serena is concerned that the culture lacks basic elements of respect. Some team members confront Carol about her racist and insensitive comments. Meanwhile Sam and Sanjay ridicule Serena, which she overhears. Carol also overhears and is both amused and shocked. Serena is devastated. Carol sees the p... read more DVD style course with completion certificate only
    Decluttering the Office
    Carol is on a mission to de-clutter the messy office so it’s tidy, motivating and safe. She implements a clean-desk policy but some team members don’t want to let go. Carol declares that anything left lying around will be thrown out or donated to Carlos the cleaner. Everyone reluctantly ... read more DVD style course with completion certificate only
    Giving Managers Feedback
    Marcus offers Carol the unique opportunity to give some feedback to Serena and himself. Carol enjoys being direct and damming, and Serena is taken aback. Marcus invites the team to give feedback to Carol in a group. She presumes her team loves her and will be glowing, but everyone except Casey has s... read more DVD style course with completion certificate only
    Staying Motivated at Work
    People describe what motivates and de-motivates them at work and Marcus uses gimmicks to present his motivational concepts. Carol is a high achiever, and returns to the office pumped after receiving an award. Serena lays down a challenge to Marcus to motivate Carol to increase productivity. Marcus a... read more DVD style course with completion certificate only
    Appreciating Diversity
    Carol returns from vacation to find that Marcus has hired two non-English speakers, to develop diversity at work. Carol and her boss Serena have concerns about their minimum English and the consequent perceptions of Cutting Edge Corporation appearing unprofessional. Carlos and Tammy manage... read more DVD style course with completion certificate only
    Welcoming New People
    Sherry is new, but gets relegated to the bottom of the stairs, where she feels isolated and excluded from team activities and events. Carol ignores Sherry and her induction of Tammy and Carlos is patronizing and demeaning. Meanwhile Alex and Michael help Tammy and Carlos to feel welcome and learn so... read more DVD style course with completion certificate only
    Listening Actively
    Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening session with the team that will also benefit the new starters, Tammy and Carlos. Listening skills are lacking. Carol offers some facts about listening and communication, and they attempt... read more DVD style course with completion certificate only
    Teaching Greetings
    Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates the task to Alex who patiently teaches Carlos how to introduce himself, how to address and greet visitors, and ways to build rapport and make people feel comfortable. She is an encour... read more DVD style course with completion certificate only
    Facing Social Media
    Carol is concerned about excessive use of Facebook and Twitter at work, and initiates a social media policy, which Serena has observed is missing. Sam presents the new social media policy for the office, and they discuss inappropriate use.  At the same time Michael’s personal use of a dat... read more DVD style course with completion certificate only
    Explaining Skillfully
    The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining interest and ensuring understanding. While Carol is impatient and patronizing with new starters, others like Sam, Alex, Steve and Michael are more patient and creative in ensuring the... read more DVD style course with completion certificate only
    Building Relationships
    Marcus sets up a “speed socializing” exercise to give staff an insight into building long lasting relationships.  Steve is chosen as the relationship expert to comment on the ‘relationship’ skill level of the group as they undertake role-plays. Tammy and Sanjay’s a... read more DVD style course with completion certificate only
    Presenting with Passion
    Carol runs a training session on overcoming fear and changing their presentations from BLAND to GRAND. Carol tells Serena she is being long winded, the L in BLAND. Carol invites everyone to present on a ‘surprise’ item, then gives feedback on their performance, linking it to her formula.... read more DVD style course with completion certificate only
    Planning and Organizing
    Serena discovers Marcus and Serena have not planned together for the upcoming conference when they each have different ideas. They blame Serena as a distraction, but she focuses on how they should manage distractions. Serena gets serious and they soon set goals and commence a short burst planning se... read more DVD style course with completion certificate only
    Supervising Effectively
    Supervision mistakes are being made - Marcus is vague, Carol bullies and gives poor feedback and Serena makes the fatal mistake of starting an inappropriate discussion with Carol because she is attracted to a client. Effective supervision skills are shown and include using goals to achieve results a... read more DVD style course with completion certificate only
    Supporting Others
    Marcus creates an award for the most supportive employee of the month and challenges the team to be supportive, saying everyone will be judged on who offers the most support to Tammy. People offer various forms of support and the outcome results in more winners and losers than expected. Marcus feels... read more DVD style course with completion certificate only
    Managing a Complainer
    Barney, a neighbor, is irate because his car is blocked in, and gets more angry to discover staff who do not speak English and that Carlos is no longer cleaning the garage and is now the new receptionist. Carlos tries to show empathy for Barney but it backfires. Carol escalates the anger whilst Marc... read more DVD style course with completion certificate only
    Diffusing Anger
    Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which makes Carol angry. Marcus uses a toy crocodile and some boxing kangaroos to get the messages across, but when Michael and Sam are asked to demonstrate their anger management skills th... read more DVD style course with completion certificate only
    Stretching the Team
    Marcus introduces Brittany, a personal trainer, to help the team with stretching exercises that can be followed by viewers in real time:   1.     Shoulder Reset   2.     Finger and Hand Stretch   3.     Over the Rainbow &nbs... read more DVD style course with completion certificate only
    Removing Tension
    Brittany, the personal trainer, demonstrates various stretches to combat stiff aching bodies and work related problems. Serena arrives and is concerned about possible injuries and lawsuits. Brittany ensures Serena joins in with a Birthday Stretch. This program covers: 1.     Wall... read more DVD style course with completion certificate only
    Working Safely
    Risk taking and accidents are occurring at Cutting Edge. Safety awareness is the focus of a special training session Marcus has planned to coincide with a surprise party for Serena’s 50th birthday. The event is filled with dramatic incidents and even a possible romance – but being safe a... read more DVD style course with completion certificate only
    Negotiating for Results
    Steve and Paul Garrison negotiate a large contract to provide services to Paul’s company.  Steve wants to provide a cost effective service based outside Australia but Paul disagrees. Steve acknowledges the concerns but nearly loses the deal when Serena is brought into the equation, and an... read more DVD style course with completion certificate only
    Apologizing Carefully
    Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry including the empathy. Sam and Michael take time out to work on their apologies for ongoing disputes, but they argue about how to apologize. Carol tells Serena about what she believe... read more DVD style course with completion certificate only
    Behaving Unprofessionally
    Various members of the team discuss what they see as unprofessional behavior. Cutting Edge Corporation has a Book of Rules listing unprofessional behaviors. These are set out and explained by team members: 1.     Being Rude – examples of Carol being aggressive and insulting... read more DVD style course with completion certificate only
    Making Decisions
    Serena questions the decision making process for the cutbacks. Instead of considering the weakest performer, Marcus has hired two new weaker people. Serena is shocked by the random choice toy and arm wrestling competitions used to make decisions. She offers the DECIDE formula and Michael is reinstat... read more DVD style course with completion certificate only
    Achieving SMART Goals
    Lean the SMART formula and set specific measurable goals that are relevant and achievable within a time frame. Carol says she is successful because she constantly sets herself daily, weekly, monthly and yearly goals. She distinguishes between short-term and longer-term goals and introduces the team... read more DVD style course with completion certificate only
    Responding Thoughtfully
    Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). Carol tells the team that people do not listen supportively or respond thoughtfully to each other. She uses the acronym CRAP when she talks about supportive listening. In Clarifying, Sam and Michael demonstrate an... read more DVD style course with completion certificate only
    Using Goals to GROW
    Define goals and consider reality, obstacles, options and way forward. Serena presents the GROW model to a skeptical Carol and Marcus. She says that GROW helped her become vice-president at Cutting Edge. G is for setting a Goal. Carol’s goal is increasing the number of keynote speeches she gi... read more DVD style course with completion certificate only
    Sharing Feedback
    Avoid defensiveness, be open to receiving and give specific balance feedback. Marcus leads a team meeting to develop positive feedback approaches, but Carol presents Serena with a less-than-glowing critique. Tammy praises Casey for her support but asks her to avoid telling long stories. Dion commen... read more DVD style course with completion certificate only
    Enhancing Service
    Listen to customers, build rapport and demonstrate you care by being efficient, knowledgeable and a problem solver. Service is integral to Cutting Edge; if a client is not happy, they can lose business. Marcus likens service to a gecko’s suction capacity; once you get a client, you never let ... read more DVD style course with completion certificate only
    Transforming SILOS
    Avoid a closed fragmented culture and ensure caring, sharing and collaboration. In honor of “Blue Moon Day”, everyone wears blue and Marcus dons a blue carnival mask before his assembled team. Casey presents a tiny personalized number plate to Carlos; she also has one. Marcus praises th... read more DVD style course with completion certificate only
    Overcoming Setbacks
    When facing setbacks recognize when you feel stuck and move forward. For Sam, the key to overcoming setbacks is to stay positive. Michael complains to Sam about setbacks that prevented him being chosen for Chicago. Sam proposes a policy that limits people’s (namely Michael’s) tendency t... read more DVD style course with completion certificate only
    Handling Anyone Difficult
    Steve teaches Carlos 6 key skills so problems don't escalate with difficult people.  We all have to deal with difficult people. Carlos complains to Steve about difficult people he has to contend with on a daily basis. He often feels like hitting them, which Steve naturally discourages. Car... read more DVD style course with completion certificate only
    Resolving Conflict
    A great program on essential skills for preventing and resolving conflict with best outcomes. As Carol’s manager, Serena has observed that she is egotistical and doesn’t listen. Serena notes that conflicts often occur in the workplace because people are territorial, aloof, negative or a... read more DVD style course with completion certificate only
    Mediating for Resolution
    Learn excellent skills for controlling respectful exchanges and facilitating solutions. Alex and Sam are in dispute. Alex is incensed that Sam has rewritten her press releases. Sam argues that she is not putting in the correct information as per company policy. Carol is called in to try and resolve... read more DVD style course with completion certificate only
    Preparing for Emergencies
    Marcus sets up a dangerous evacuation drill with dire consequences. Marcus and Carol wear safety jackets for a risk awareness meeting. Marcus affirms that as the manager, if an emergency presents itself, he will be the last to leave the office (when the others have been safely evacuated). The team ... read more DVD style course with completion certificate only
    Ensuring Security
    Staff must question strangers, check ID and speak up if they see something. Marcus reports the sad news to the team that Casey’s pet ferret’s ashes were stolen from her desk. Serena points out that nothing in the office is safe. Carol asks Carlos if he checks visitors’ identific... read more DVD style course with completion certificate only
    Handling the New Wave
    An amusing program about managing the expectations and behaviors of the newest recruits. Carol is underwhelmed when “dude” Dion (Marcus’ nephew) rocks up to commence work as an intern, and also isn’t impressed by the entitled Tatiana. Marcus explains to the interns that Cutt... read more DVD style course with completion certificate only
    Coaching New People
    Welcome them, give feedback, encourage new skills and be a good role model. Carlos has been asked to help newcomer Dion settle in, like Alex helped him when he was new. Skills covered include first introducing newcomers to the corporate culture (Marcus does this with two fluffy toys to a bemused Di... read more DVD style course with completion certificate only