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    Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which makes Carol angry. Marcus uses a toy crocodile and some boxing kangaroos to get the messages across, but when Michael and Sam are asked to demonstrate their anger management skills the role-play escalates into an embarrassing situation.

     

    Marcus commences a training session on dealing with anger in the workplace and introduces Serena as an expert in anger.  Many comment on what makes them angry at work, and Carol is of course angry with Serena. Marcus uses a toy crocodile and some boxing kangaroos to get the messages across. He asks Steve and Sanjay to role-play an angry exchange which actually escalates rather than either of them dealing with their anger. Casey feels very empowered by the toy.  Serena makes it clear that the kangaroo is a metaphor while Carol aggressively flicks the toy in her face.  Serena talks about the importance of being able to express the feeling of anger without acting out the anger. When Michael and Sam are asked to demonstrate their anger management skills the role-play escalates into an embarrassing situation.Serena tries to get them to express anger about the situation without the emotion of being angry. Marcus feels the meeting has been a great success.

      Key Learning Points

    "It’s easy to escalate anger . It’s a skill to dissipate anger and remain calm"

    MANAGE ANGER EFFECTIVELY

    Don't bottle up anger
    INSTEAD: Calmly explain how you feel

    Don’t react to anger with anger
    INSTEAD: Rise above and stay rational

    Don’t get stuck on emotions
    INSTEAD: Be empathic and move forward

    Don’t walk away without resolution
    INSTEAD: Find common ground and resolve

     

    This is available as part of

    Cutting Edge Communication Comedy Series - 50 lessons
    COMEDY MAKES LEARNING FUN This 2012-2013 comedy business series was created by Psychologist Eve Ash and comedienne Erin Brown.  This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! 14 ... read more
    Categories
    Discipline
    Release Date
    Jan 1, 2012
    Video Running Time (minutes)
    9:00
    Producer
    Seven Dimensions - Eve Ash
    Course ID
    CEC29
  • Handouts

    Description
    Leaders Guide
    PowerPoint Slides

    Handout downloads are available only with a valid license.