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50 Ways to Keep Customers
We have said it before and we will say it again: like it or not, customer service is the competitive battleground for any - and every organization. Buying decisions in many cases will be made not only on the quality of the product but on the quality of the customer service. So, regardless of your jo... read more DVD style course with completion certificate only
The Basics of Business Etiquette
The way you handle yourself in a business and social environment can reveal a lot about you, and your position within an organization. From meetings with the boss to meetings with clients and customers, knowing the right things to do and say can make a tremendous difference in helping you and your c... read more DVD style course with completion certificate only
Basics of Profitable Customer Service
"Customer service is the single most important factor in any business. It is absolutely crucial to a company's success," says noted lecturer and trainer Jeff Blackman.Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this video training ... read more DVD style course with completion certificate only
Basics to Improve Memory
A good memory is critical in any business situation. You need to remember names, dates, places, titles, quotes, times, and the list goes on and on. The Basics to Improve Your Memory is a video training program designed to help you do just that. Amaze your fellow workers with your recall. Never again... read more DVD style course with completion certificate only
The BEAR Essentials of Business
Paws and learn The Bear Essentials of Business! Travel to Shelburne, Vermont and take an inside look at what makes the Vermont Teddy Bear Company one of the nation's most famous and successful companies. See how it really cares about its customers and its employees. Bear with us and learn: Why ... read more DVD style course with completion certificate only
Better Meeting Management
Put an end to unproductive meetings, for good! Are too many unproductive, wasteful meetings eating up your time? If so, then here is the better-meeting-management-training program you've been waiting for to put an end to unproductive meetings. This training program begins by showing you the adv... read more DVD style course with completion certificate only
Communication Skills that Build Relationships
Are underdeveloped communication skills holding YOU back? One of the biggest mistakes we make each day at work and in our homes is to under estimate the power of communication. We simply take for granted that communication really is a tool, and that it can help make or break us. This training progra... read more DVD style course with completion certificate only
Communication Skills: What Everyone Needs to Know
Effective communication is the difference between productivity and chaos in the workplace. There are basic skills you must learn and apply to ensure your message is understood every time. But too often we forget the fundamentals as we rush to complete more work in less time. In the Communication Ski... read more DVD style course with completion certificate only
Effective Performance Management
Building a Quality Organization In any organization it is critical that all individuals work toward the same objectives and goals. They must know:what they are expected to dowhy they are to do itwhen it must be doneEffective Performance Management Building a Quality Organization provides the tools n... read more DVD style course with completion certificate only
Effective Teamwork
When some people hear the word teamwork they immediately think of games--team sports; yet, teamwork is much more than this. In businesses today the teamwork concept, rather than the old pyramid-shaped organization-chart-process, is what makes them successful. Ideas and decisions are generated within... read more DVD style course with completion certificate only
Empowering Employees
Empowerment is the ability to let others assume the responsibilities, risks and rewards associated with making their own decisions. Are your employees empowered? Can they make decisions without having to ask their supervisor? Do you feel comfortable with them representing your company? To help your ... read more DVD style course with completion certificate only
Enterprise Media Essential Human Resource Library
Use the libraries for classroom, self-study, and even make your own clips from any title. Stream 'em, download 'em, or put 'em on your LMS. Perfect for the trainer who is looking for that one spark to liven up a presentation!