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Course Access (per student)

English

students $950.00

This is a compilation item which contains other items. Licensing this one item causes all component items to be licensed.

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  • About

    Behavioural skills to help all employees succeed in the workplace.

    "We all loved the Workplace Essentials which were very entertaining and informative."
    TRAVIS PERKINS

    Topics include:
    • Body language and assertiveness
    • Communicating in writing
    • Communicating on the phone
    • Dealing with stress
    • Finance and budgets
    • Managing Projects and Processes
    • Managing Yourself
    • Meetings
    • Negotiating skills
    • Presentation Skills
    • Understanding behaviour
  • Component Items

    This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.

    Body language and assertiveness
    A large part of any job depends upon good communications skills. Some of this may be written communication such as emails and reports, but the majority of it will be face-to-face. A good understanding of body language can help your staff deal more effectively with colleagues, customers and suppliers... read more Interactive course with lessons, pre-test, and post-test
    Communicating In Writing
    Pressure is a part of simply being alive: pressure is positive and drives us towards our goals. However, when the amount of pressure we are experiencing rises above what we believe we can cope with, it can easily turn to stress and that can be a very bad thing. In the United Kingdom it is estimated ... read more Interactive course with lessons, pre-test, and post-test
    Communicating On The Phone
    This course aims to teach the skills required to write and present an easy-to-read, informative and forward-thinking report. A good report takes minutes to read, holds its value for months and can be made available globally to countless people within any organisation. It can also demonstrate the wri... read more Interactive course with lessons, pre-test, and post-test
    Dealing With Stress
    You must have plans to run a successful business. There are long term strategic marketing ones, short term sales and production ones, and so on. The critical financial plan is the budget. Even though it is based on forecasts and on sophisticated assumptions and guesses, it is a commitment. When you ... read more Interactive course with lessons, pre-test, and post-test
    Finance And Budgets
    In this course you will learn about managing projects and controlling quality. Interactive course with lessons, pre-test, and post-test
    Managing Projects And Processes
    Most people think they are efficient; but unless they know how to manage their time, it's unlikely they will ever be fully effective. Poor time management can also have a knock-on effect on your colleagues and the team you work with. Interactive course with lessons, pre-test, and post-test
    Managing Yourself
    This course aims to give managers the skills of persuasion, vital for running meetings. It's a technique that must be learned if the road to agreement is not to be strewn with acrimony or conflict. It's not about being domineering or dismissive, but following a structured approach that accounts for ... read more Interactive course with lessons, pre-test, and post-test
    Meetings
    Wherever two people get together to do a deal, there's the possibility that at least one will end up feeling cheated, angry or resentful, even though both set out believing that they could achieve a mutually beneficial solution. This course defines and illustrates the main stages of a negotiation, s... read more Interactive course with lessons, pre-test, and post-test
    Negotiating
    This course will help you to negotiate agreements that satisfy both parties. Interactive course with lessons, pre-test, and post-test
    Presentation Skills
    Preparation is the single most important part of a successful presentation. Not only will good preparation communicate thoughtfulness about the presentation message and audience, but it will boost the presenter's confidence. This course will help you improve your staff's presentation skills. Learner... read more Interactive course with lessons, pre-test, and post-test
    Understanding Behaviour
    The aim of this course is to ensure customer-facing staff learn how their behaviour can be used to improve customers' attitudes, and help with sales opportunities. How people behave when dealing with customers or colleagues can determine the success or failure of any interaction. Although we seem ca... read more Interactive course with lessons, pre-test, and post-test
  • Related Courses

    Workplace Essentials Video Series
    "We all loved the Workplace Essentials which were very entertaining but also very informative." TRAVIS PERKINS Video Arts Workplace Essentials are designed to help every employee. In 36 short, sharp videos Good Manager and Bad Manager guide the learner through the essential skills needed to succee... read more