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About"We all loved the Workplace Essentials which were very entertaining but also very informative."
Video Arts Workplace Essentials are designed to help every employee. In 36 short, sharp videos Good Manager and Bad Manager guide the learner through the essential skills needed to succeed in the workplace. Starring Robert Webb, Helen Baxendale, Tom Bennett and Lucy Liemann.
This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.Assertiveness TipsI'm just being honest!Be Assertive. Be honest. Stick to the bottom line. Negotiate as equals.Assertive Versus AggressiveYou WILL listen to me!Know the three types of behaviour: aggressive, submissive, assertive.Body LanguageThis is my giant desk castleDON'T: adopt 'status' positions behind desks; give aggressive eye contact; fold arms defensively; use closed hand gestures.Closing A Phone CallHatching a planAgree next actions and follow up on them. Volunteer useful information. Establish what happens next.Phone GreetingsFaking the hold musicPut a smile in your voice. Introduce yourself. Is it convenient for the person to take the call?Phone SkillsA chickenless headControl the call. Get caller's name and use it. Make them feel connected. Ask open questions. Use active listening. Record and repeat information.Email EtiquetteRe: Re: Re: Re: Re: emailsTurn off your mail alert and schedule specific times to check mail. Don't leave everything in your in-box. Use subject lines properly to say what the message is about. Use the out-of-office function so people don't think you're ignoring them.Formatting A ReportShort, sweet, persuasiveUse plain English. Make it look readable. Package it attractively.Structuring A ReportNice and long - goodList the objectives. Organise key points. Structure the document.Stress And DelegationI don't have time for thisDelegate. Communicate. Avoid isolation.Stress And ExerciseBeat stress with burgers?Take exercise and allow yourself time for relaxation.Stress And PrioritisationRunning around in circlesEstablish priorities. Manage your time.Constructing A BudgetI feel a Ferrari size bonus comingSet standards. Forecast sales and spend. Count costs. Be realistic.Controlling A BudgetGive or take. Here or thereReview. React. Revise.Co-Ordinating A BudgetHave you any idea how much that costs?Consult all departments. Negotiate.Controlling QualityI told you punching it would workDefine it. Control it. Communicate it (listening as well as telling).Defining A ProjectYou! Do this! Yesterday!Define the team. Check you have the skills you need. Put it on paper.Implementing A ProjectI'm not talking to youKeep each other informed. Don't hide problems. Don't blame - correct. Evaluate: the process and the benefits.Planning A ProjectYes to the action, no to the planAllocate resources. Define roles & responsibilities. Set milestones.Prioritising Your TimeTrain time is game timePlan your day. Set realistic deadlines. Anticipate problems.Time Management And InterruptionsDistracting DennisDeal with people. Deal with interruptions decisively. Act assertively. Limit phone time. See others as a source of support.Time Management TipsWhen wearable office organisers go wrongOrganise your work. Do difficult things first. Cut the clutter. Complete one task before moving to the next.Meetings, Show You UnderstandAre you listening?Listen actively. Show empathy.Meetings, Work To A Joint SolutionI've got a great idea, My Idea!Listen to everyone. Especially the quieter voices.Planning Virtual MeetingsLet's have a meeting!?Inform everyone of the agenda. Put important items at the top and give them the time they need.Running Virtual MeetingsHold the sausagesProvide evidence before interpretation & decisions. Stop people jumping to next stage or going over old ground. Summarise - record decisions and action points.Don't Negotiate Separate PartsI'll need them with bells and knobsDon't agree to separate parts during a negotiation.Getting A Fair DealTake it or leave itAvoid threats and ultimatums. Ask 'what if?' questions. Make it a fair deal for both sides.Pitching HighWhoa! Easy cowboy!Start higher than your bottom line. Trade, don't concede.Preparing To PresentBut I hate talking to people!Know who you're talking to, and what you want to say.Presentation TipsNow drink five espressosTailor the presentation to the needs of your audience.Structuring A PresentationPOP-ping your pantsStructure the presentation: Position, Options, Proposal.The Four Stages Of ChangeColours are a fadthey won't catch onThe four stages of reaction to change: Negation - Self-justification - Exploration - ResolutionThe Power Of BehaviourI could do without you today Behaviour breeds behaviour - the way people behave is usually dictated by the way you behave towards themUse Behaviour To Help An InteractionThe least important person in my lifeYou can use your behaviour - to HELP a transaction, VISUALLY by greeting people and using their names - VISUALLY with an attentive look and gestureYou Can Choose How To BehaveLike hell I am!You can choose your behaviour - your behaviour is not something you are born with: it's something you choose every time you deal with people - how you choose will help or hinder every transaction
Related CoursesWorkplace Essentials eLearning Course SeriesBehavioural skills to help all employees succeed in the workplace. "We all loved the Workplace Essentials which were very entertaining and informative." TRAVIS PERKINS Topics include: Body language and assertiveness Communicating in writing Communicating on the phone Dealing with stress Finance... read more