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About
A large part of any job depends upon good communications skills. Some of this may be written communication such as emails and reports, but the majority of it will be face-to-face. A good understanding of body language can help your staff deal more effectively with colleagues, customers and suppliers. This course will help improve face-to-face communication skills through effective body language and assertiveness. Learners will be able to reflect on, and apply, what they've learnt with four approaches in each course:
Look: Our award-winning video clips provide the story and theory.
Think: Activities and open questions link the course content with the learner's own personal experience.
Practise: Questions to check understanding.
Remember: A summary of key points included in each section.
Look: Our award-winning video clips provide the story and theory.
Think: Activities and open questions link the course content with the learner's own personal experience.
Practise: Questions to check understanding.
Remember: A summary of key points included in each section.
This is available as part of
Workplace Essentials eLearning Course Series
Behavioural skills to help all employees succeed in the workplace. "We all loved the Workplace Essentials which were very entertaining and informative." TRAVIS PERKINS Topics include: Body language and assertiveness Communicating in writing Communicating on the phone Dealing with stress Finance and ... read more
