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Going to a meeting: part 1 Messing up a meeting
The aim To give anyone who attends meetings the skills they need to contribute more effectively and deal with even the most awkward colleagues.About the program Part one of a series, Messing up a meeting, is based on a group of middle managers in a large hospital. Part 1: Messing up a meeting Messin... read more DVD style course with completion certificate only
Going to a meeting: part 2 Meeting Menaces
The aim To give anyone who attends meetings the skills they need to contribute more effectively and deal with even the most awkward colleagues.About the program Part two of a series, Meeting menaces, is based on a group of middle managers in a large hospital. Part 2: Meeting menacesMeeting menaces c... read more DVD style course with completion certificate only
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The perfect appraisal interview
The aim To show managers how to understand and address the needs of their staff.About the program Appraisal interviews offer managers a golden opportunity to identify problems and opportunities, motivate staff and improve performance. But beware! the mishandling of such interviews can create the ver... read more DVD style course with completion certificate only
Performance matters: the importance of praise
The aim To ensure that managers understand how to use praise to make their staff realize that their efforts are appreciated.About the program At the top of the list of why people think of leaving their jobs is the fact that they feel they aren't appreciated enough. This new program makes the point t... read more DVD style course with completion certificate only
Performance matters:the need for constructive criticism
The aim To enable managers to employ criticism as a means of preventing the recurrence of mistakes and improving staff performance.About the program Nobody enjoys being criticized, which is why few managers relish the prospect of criticizing their staff - yet it has to be done. Everyone makes mistak... read more DVD style course with completion certificate only