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The dreaded appraisal
Both sides of the appraisal interview
The aim To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness.About the programThe dreaded appraisal, one of the world's best-selling learning resources, reveals the techniques required for effective appraisal interviewing. The program is highly wat... read more DVD style course with completion certificate only
From no to yes - the constructive route to agreement
The constructive route to agreement
The aim To give managers the skills of persuasion, vital in running meetings or trying to influence others.About the program Persuasion is an art that must be learned if the road to agreement is not to be strewn with acrimony or conflict. It's not about being domineering or dismissive, but following... read more DVD style course with completion certificate only
The helping hand: Coaching skills for managers
Coaching skills for managers
The aim To ensure managers identify skills needs in their teams, and act upon them in order to improve people's performance.About the program The helping hand shows managers that understanding the need for coaching, and then learning how to coach, is an essential part of their jobs. In this amusing ... read more DVD style course with completion certificate only
I wasn't prepared for that
Overcoming the fear of making presentations
The aim To give staff at all levels the confidence and skills to prepare and deliver effective presentations.About the program Originally quite comfortable with the thought of submitting a written report on an office relocation, a young executive is panic-stricken when she's told that she has to pre... read more DVD style course with completion certificate only
Sell it to me! part 1: Preparing the way
Essential skills for all salespeople
The aim To equip both new and experienced sales staff with the necessary skills to develop and nurture professional and productive customer relationships.About the programs Sell it to me! is the best-selling two-part program on how to build relationships with customers that ensure you sell. Part 1... read more DVD style course with completion certificate only
Sell it to me! part 2: Doing the deal
Essential skills for all salespeople
The aim To equip both new and experienced sales staff with the necessary skills to develop and nurture professional and productive customer relationships.About the programs Sell it to me! is the best-selling two-part program on how to build relationships with customers that ensure you sell. Part 2... read more DVD style course with completion certificate only