Courses: 1 - 12 of 24
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The balance sheet barrier
The basics of business finance
The aim To enable managers to appreciate how key financial statements are calculated and what they mean. About the program The light-hearted approach of this world-famous video helps take the fear out of financial documents and complex concepts, and although accounts might never become a manager's f... read more
DVD style course with completion certificate only
Can you spare a moment?
Counselling skills for managers
The Aim To understand the techniques of handling delicate situations and encouraging staff to overcome problems proactively. About the program Many people are still not comfortable talking about their personal problems openly at work, but in general we've come a long way from the 'lunch is for wimps... read more
DVD style course with completion certificate only
Going to a meeting: part 1 Messing up a meeting
The aim To give anyone who attends meetings the skills they need to contribute more effectively and deal with even the most awkward colleagues. About the program Part one of a series, Messing up a meeting, is based on a group of middle managers in a large hospital. Part 1: Messing up a meeting Messi... read more
DVD style course with completion certificate only
Going to a meeting: part 2 Meeting Menaces
The aim To give anyone who attends meetings the skills they need to contribute more effectively and deal with even the most awkward colleagues. About the program Part two of a series, Meeting menaces, is based on a group of middle managers in a large hospital. Part 2: Meeting menacesMeeting menaces ... read more
DVD style course with completion certificate only
The helping hand: Coaching skills for managers
Coaching skills for managers
The aim To ensure managers identify skills needs in their teams, and act upon them in order to improve people's performance. About the program The helping hand shows managers that understanding the need for coaching, and then learning how to coach, is an essential part of their jobs. In this amusing... read more
DVD style course with completion certificate only
How to lose customers without really trying
Keeping the customer satisfied
The aim To ensure anyone dealing with customers learns the basic techniques for achieving customer satisfaction. About the program This program clearly demonstrates that the same guidelines for keeping customers satisfied apply in different situations, from sales to service to a retail checkout or r... read more
DVD style course with completion certificate only
The importance of mistakes
Aim To create a more relaxed attitude in which creativity can flourish. The video This program takes place at a live presentation to one of the USA's most prestigious training forums. Cleese tackles the thought-provoking idea that mistakes are a crucial part of the creative process. He shows that ea... read more
DVD style course with completion certificate only
It's your choice: Selection skills for managers
Selection skills for managers
The aim To provide managers with all the necessary skills to conduct an effective recruiting interview. About the program A selection interview is a bit like detective work. Suspects must be eliminated until the right person is found, whether from inside or outside the organization. Making the right... read more
DVD style course with completion certificate only
Meetings, bloody meetings
The aim To enable people to organize and chair meetings that are more effective and more motivating for those who attend. About the program Meetings, bloody meetings is the best-selling video that defines the five disciplines that transform a gathering into a professionally run business meeting. In ... read more
Featured Course
DVD style course with completion certificate only
Meetings, bloody meetings (2012 Edition)
How to make meetings more productive
This training resource will...Enable people to organise and chair meetings that are more effective and more motivating for those who attend. "I've got to go to a meeting"It's a phrase that makes most people's hearts sink. It echoes with boredom, frustration and a general waste of valuable time. And ... read more
Featured Course
DVD style course with completion certificate only
More bloody meetings
The people side of meetings
The aim To demonstrate that chairing a meeting is not just about getting the procedures right, it is also about getting people to work together. About the program The guilty manager of Meetings, bloody meetings dreams he is back in court, this time charged with neglecting the human aspect of his mee... read more
DVD style course with completion certificate only
Performance matters: the importance of praise
The aim To ensure that managers understand how to use praise to make their staff realize that their efforts are appreciated. About the program At the top of the list of why people think of leaving their jobs is the fact that they feel they aren't appreciated enough. This new program makes the point ... read more
DVD style course with completion certificate only
