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The Excellence Files - Southwest Airlines
Company Culture: Out of the Ordinary Watch Herb Kelleher and the Southwest Team as they break records in customer service, and have fun at work! This award winning program has been called the sequel to In Search of Excellence. The Excellence Files gives you insights into what smart companies are doi... read more DVD style course with completion certificate only
Inside information
A silo-buster's guide to internal customer service
About the program Most organizations recognize that exceptional service is vital to winning and retaining customers - but very few treat their internal customers with the same level of respect and support as they do their external customers. Our brand new release Inside information aims to show peo... read more Featured Course DVD style course with completion certificate only