Courses: 1 - 11 of 11
Courses Per Page
Course View Style
As old as you feel - promoting age diversity at work
"Age is something that doesn't matter unless you're a cheese... (Billie Burke) Does age matter where you work? Is everyone treated fairly? Is your diversity policy being implemented effectively? Both young and old can be discriminated against because of their age. But legislation now makes it unlawf... read more
Featured Course
DVD style course with completion certificate only
e.asywriter - using email effectively
Do your emails really deliver? Arguably email is now the main form of communication in the workplace. But how well do we use it? It's very speed and ease of use can be a double edged sword. How often have you fired off a reply only to regret it? Or sent someone a confidential message and copied it a... read more
DVD style course with completion certificate only
Giving feedback - emotional intelligence in action
We give feedback day-in day-out, with our team and with our peers. Giving and receiving feedback happens all the time. Whether it’s a formal performance review, a coaching opportunity, or just ‘catching up’ by the coffee machine, feedback oils the process of managing people. An emotionally aware app... read more
Interactive course with lessons, pre-test, and post-test
It's Personal: for the customer and for you
As consumers ourselves, we all know how important customer service is. Despite this we can find it hard to provide consistently good service in our own jobs. We’ve teamed up with Rick Stein and his team to demonstrate the skills and attitudes that underpin their reputation for great customer service... read more
DVD style course with completion certificate only
The leadership/management mix
What makes a good manager? What makes a good leader? Is leadership just a fashionable name for management or are the skills of leadership distinctly different? If leadership is different, what's the best mix of management and leadership for your job? In these challenging times getting it right is ev... read more
Interactive course with lessons, pre-test, and post-test
Live and Learn
Take responsibility for your own learning - be a 3-D learner. We all need to go on learning if we are to survive and prosper in today's fast-changing and challenging environment. But it's no good waiting to have training 'done to us'. We need to be proactive and aware of our learning needs. Effectiv... read more
DVD style course with completion certificate only
Managers as coach
“If teaching was as simple as telling we would all be a lot smarter than we are” (Mark Twain)Coaching has the potential to underpin everything a manager does. An emotionally intelligent approach builds effective working relationships, and helps create a culture that supports learning and continuous ... read more
DVD style course with completion certificate only
Managing - only just! managing performance under pressure
Are you aware of how pressure effects your performance as a manager? As managers we can find ourselves squeezed between demands from ‘on high’ and resentments and lack of resources from below. With the phone constantly ringing and the emails flooding in, we can be stressed. We become inflexible, neg... read more
Interactive course with lessons, pre-test, and post-test
Recipe for change
A case study about the management of change in TV chef Rick Stein’s Seafood Restaurant business. Rick and his colleagues identify the factors that that have been critical in enabling them to implement change successfully. These are universal messages that can be helpful to managers in any kind of or... read more
DVD style course with completion certificate only
Recipe for health and safety
Lifting something too heavy, tripping over trailing wires, overloading an electrical socket - all potential hazards that can cause a major accident. In Recipe for Health & Safety Rick Stein and his team at the Seafood Restaurant demonstrate how health and safety affects everyone in an organisation –... read more
DVD style course with completion certificate only
Recipe for Success
An inspirational case study for new managers, a shot in the arm for those already doing it. Managers with a technical or professional background can find themselves running a team with little formal training. It happened to TV chef and successful businessman Rick Stein. In Recipe for Success Rick sh... read more
Interactive course with lessons, pre-test, and post-test
