This is a video chapter of

An ADA Customer Service Course for Employees
If you have customers with disabilities then this training program is a must see for every employee. An ADA Customer Service Course for Employees is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities. An ADA Customer Service C... read more
New Release Video course with post-test

About

An ADA Customer Service Course for Employees

If you have customers with disabilities then this training program is a must see for every employee. An ADA Customer Service Course for Employees is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities.

An ADA Customer Service Course is divided into five chapters:

  • Chapter 1: Blind or Low Vision
  • Chapter 2: Cognitive Disabilities, including people with emotional challenges, and other disabilities, such as autism, Tourette Syndrome, and head injuries
  • Chapter 3: Deaf or Hard of Hearing
  • Chapter 4: Mobility, including customers who use wheelchairs as well as walkers, canes, and other mobility devices
  • Chapter 5: People of Short Stature/Vertically Challenged

In this ADA training program, you will learn about the four major interactions you’ll have with customers with disabilities:

  • Greeting
  • Product Assistance
  • Sales Transaction
  • Addressing Other Needs

The goal of this ADA training program is simple: it will help every associate deliver the best customer service to people with disabilities.

Includes:

  • An ADA Customer Service Course video (34 Minutes)
  • Leader’s Guide (Including Full Transcript)
  • QUIZ (Combining True/False & Multiple Choice Questions)
  • Questions for Discussion (in leaders guide)
  • Terms & Expressions Handout
Categories
myTrainFlix Basic Titles
Release Date
Dec 1, 2013
Video Running Time (minutes)
1:21
Producer
Enterprise Media
Course ID
ENT393CH6

Chapters

Chapter
Introduction
Runtime: 1:02
Chapter 5: People of Short Stature / Vertically Challenged
Runtime: 1:21
Conclusion
Runtime: 2:47