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  • About

    If you have customers with disabilities then this training program is a must see for every employee. An ADA Customer Service Course for Employees is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities.

    An ADA Customer Service Course is divided into five chapters:

    • Chapter 1: Blind or Low Vision
    • Chapter 2: Cognitive Disabilities, including people with emotional challenges, and other disabilities, such as autism, Tourette Syndrome, and head injuries
    • Chapter 3: Deaf or Hard of Hearing
    • Chapter 4: Mobility, including customers who use wheelchairs as well as walkers, canes, and other mobility devices
    • Chapter 5: People of Short Stature/Vertically Challenged

    In this ADA training program, you will learn about the four major interactions you’ll have with customers with disabilities:

    • Greeting
    • Product Assistance
    • Sales Transaction
    • Addressing Other Needs

    The goal of this ADA training program is simple: it will help every associate deliver the best customer service to people with disabilities.

    Includes:

    • An ADA Customer Service Course video (34 Minutes)
    • Leader’s Guide (Including Full Transcript)
    • QUIZ (Combining True/False & Multiple Choice Questions)
    • Questions for Discussion (in leaders guide)
    • Terms & Expressions Handout
    Categories
    Customer service
    Disability issues
    myTrainFlix Basic Titles
    Release Date
    Dec 1, 2013
    Video Running Time (minutes)
    34:01
    Producer
    Enterprise Media
    Featured Talent
    Kevin McGuire and Able Road
    Course ID
    ENT393
  • Course

  • Handouts

    Description
    Leaders Guide
    Course Test with answers
    Course Test
    Preferred Terms and Expression Handout

    Handout downloads are available only with a valid license.

  • Chapters