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About
Almost all managers will face the issue of dealing with staff whose personal problems are affecting their work and they need the know-how and sensitivity to address such situations. This course introduces counselling techniques and active listening for managers.
This is available as part of
Management Essentials eLearning Course Series
Must-have skills for managing people. Deliver swift, concise and effective learning for new and wouldbe managers. "The experience is intense...feel confident that the subject will be covered thoroughly." PERSONNEL TODAY Topics include: Being a leader Counselling Dealing with absenteeism Developing y... read more
