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Demanding customers
Customer care made PERFECT
The aim To give all types of customer-facing staff the rules for achieving customer satisfaction - even when handling the most demanding people.About the programDemanding customers is an amusing video that demonstrates the techniques for making demanding customers satisfied. Several realistic scenar... read more DVD style course with completion certificate only
Telephone Behavior the rules of effective communication
The rules of effective communication
The aim To give all staff members the skills to use the telephone effectively in a business context.About the program The telephone is at the heart of business communication. But because people use the phone so much at home, they assume they have the skills to use it at work. This is not the case, a... read more DVD style course with completion certificate only