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1 on 1 - informal employee performance review
American actors; filmed in the United States.1 on 1: Information Employee Performance Review is simply the best coaching method/program. Adopt this method and watch employee performance and morale soar.Employees desire performance feedback from their supervisor; not just a "good job" or "you can do ... read more DVD style course with completion certificate only
Can you spare a moment?
Counselling skills for managers
The Aim To understand the techniques of handling delicate situations and encouraging staff to overcome problems proactively.About the program Many people are still not comfortable talking about their personal problems openly at work, but in general we've come a long way from the 'lunch is for wimps'... read more DVD style course with completion certificate only
Conveying Information (from the communications essentials series)
One of the biggest traps when explaining things is thinking that you are doing it effectively when you actually are not. Often the message that the other person receives is not the same as the message you intended to send. This video teaches the three steps necessary for conveying information clearl... read more DVD style course with completion certificate only
Listening and understanding (from the communication essentials series)
Teaches employees the five secrets for developing effective listening and understanding skills: show interest, focus on key issues, summarize and check for understanding, listen for common threads and explore and respond to feelings. DVD style course with completion certificate only
Managing performance every day: Beyond appraisal
Beyond the appraisal
The aim To show managers how to manage performance on a day-by-day basis and not rely on an occasional performance related meeting to get improved performance.About the program To many managers, managing performance means the annual appraisal and little else. In today's modern and highly pressurized... read more DVD style course with completion certificate only
Receiving feedback - advanced skills (from the feedback solutions series)
Not everyone is skilled at giving feedback. This places a greater responsibility on the "seeker" to handle the "giver" in a way that will give the "seeker" what he or she needs. In other words, people need to use techniques that will assist the "giver" of the feedback to do the job effectively. This... read more DVD style course with completion certificate only
Receiving feedback - basic skills (from the feedback solutions series)
People are often embarrassed when receiving positive feedback. They can also be fearful and defensive when faced with negative feedback. This program will provide the viewers with the knowledge and skills they need to receive and act upon constructive feedback from other people about their job perfo... read more DVD style course with completion certificate only
Walk Awhile In My Shoes
"...we can meet in the middle and walk the rest of the way together."From top management to shop floors, all people share the same basic need to be heard, understood, and appreciated. The destructive polarization of the hidden emotion "us vs. them" all too frequently results from the failure to real... read more DVD style course with completion certificate only