Courses: 1 - 8 of 8

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Can you spare a moment?
Counselling skills for managers
The Aim To understand the techniques of handling delicate situations and encouraging staff to overcome problems proactively. About the program Many people are still not comfortable talking about their personal problems openly at work, but in general we've come a long way from the 'lunch is for wimps... read more
DVD style course with completion certificate only
Giving feedback - emotional intelligence in action
We give feedback day-in day-out, with our team and with our peers. Giving and receiving feedback happens all the time. Whether it’s a formal performance review, a coaching opportunity, or just ‘catching up’ by the coffee machine, feedback oils the process of managing people. An emotionally aware app... read more
Interactive course with lessons, pre-test, and post-test
Listening and understanding (from the communication essentials series)
Teaches employees the five secrets for developing effective listening and understanding skills: show interest, focus on key issues, summarize and check for understanding, listen for common threads and explore and respond to feelings.
DVD style course with completion certificate only
Managing performance every day: Beyond appraisal
Beyond the appraisal
The aim To show managers how to manage performance on a day-by-day basis and not rely on an occasional performance related meeting to get improved performance. About the program To many managers, managing performance means the annual appraisal and little else. In today's modern and highly pressurize... read more
DVD style course with completion certificate only
Walk Awhile In My Shoes
"...we can meet in the middle and walk the rest of the way together."From top management to shop floors, all people share the same basic need to be heard, understood, and appreciated. The destructive polarization of the hidden emotion "us vs. them" all
DVD style course with completion certificate only