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AboutA practical series of programs for anyone involved in interviewing. A wide range of case studies will provide useful examples for evaluation, discussion and exploration of key skills. Ideal for managers, team leaders, consultants and trainers.
This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.Body Language & Rapport in InterviewingThe body language and tone of interviewers have a big impact on job applicants.Find out the five best ways to build rapport and ensure you put your applicants at ease.Learn about providing encouragement and explaining positively and how to invite and respond well to questions. DVD style course with completion certificate onlyAssessment Centre InterviewsAssessment centres are a powerful way to assess competencies such as problem solving, communication and leadership.Mark leads his panel to assess five applicants. They use two challenge situations to assess key competencies and discuss the performance of each applicant to narrow the field. Key point... read more DVD style course with completion certificate onlyBehavioural Interview TriggersA wide variety of behavioural and situational interview scenarios are provided to enable viewers to critique each one and discuss the strengths and weaknesses of the interviewers' approach.There are 18 trigger scenarios grouped for ease of use, accompanied by an excellent set of key learning points ... read more DVD style course with completion certificate onlyProperty Manager InterviewSadhana needs a top Property Manager to join the team. She is very particular about the kind of person she wants and uses a range of challenging questions with Sofia to ensure she elicits sufficient information to assess her suitability. Sadhana reviews Sofia's performance.Two versions enable flexib... read more DVD style course with completion certificate onlyReference CheckHandled well, reference checks can save employers from costly hiring mistakes and shed light on how best to manage potential employees.Avoid common mistakes when contacting referees by learning the key requirements for a good quality reference check. This program provides an excellent checklist for ... read more DVD style course with completion certificate onlyRole Plays & Work TestsRole plays and work tests can be very effective in choosing the right applicant. Find out about work tests and how to use role plays successfully.Natalie manages a call centre and is recruiting new staff. She uses role play scenarios to compare the four applicants and provides a useful review of how... read more DVD style course with completion certificate onlySales Rep InterviewSadhana is keen to ensure Simon is the right applicant for the senior sales agent - but how can she be sure? She uses a range of challenging questions to assess his suitability and later reviews his performance.Two versions enable flexible use (one with 15 key learning points, and one without). DVD style course with completion certificate onlyInterviewing PanelsLearn more about interview panels and how to prepare for an interview so each panelist is ready to perform well.Find out the essential DOs and DON'Ts for an effective panel interview and the benefits of having varied opinions to make a quality decision.Tips for effective assessment discussions are p... read more DVD style course with completion certificate onlyQuestion Types in InterviewsQuestions can be powerful when used appropriately. Find out about the use of open and closed questions and learn how to use situational, behavioural interviewing and probing questions. Find out which questions are problematic and should be avoided. DVD style course with completion certificate onlyOffice Manager InterviewSimon interviews Ben for the role of Office Manager, and uses a range of traditional, situational and behavioural questions to assess his suitability. Simon probes for specific details and responds to questions from Ben. Simon reviews Ben's performance. DVD style course with completion certificate onlyAnna or Mat?Watch Bill and Mark interview Anna and Mat using a wide range of question styles. Then see the panel review of each applicant and a final comparison review. Who is better suited to the job? What else will be required to assess their suitability? DVD style course with completion certificate onlyInterviewing for ReceptionistSadhana interviews Erin for the role of receptionist in the corporate headquarters of a large business. She asks a range of questions to assess Erin's suitability and provides an excellent review of Erin's performance. DVD style course with completion certificate only