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If you have customers with disabilities then this training program is a must see for every employee. Customers with Disabilities: Delivering Excellent Service is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities.

Customers with Disabilities: Delivering Excellent Service is divided into five chapters:

  • Chapter 1: Blind or Low Vision
  • Chapter 2: Cognitive Disabilities, including people with emotional challenges, and other disabilities, such as autism, Tourette Syndrome, and head injuries
  • Chapter 3: Deaf or Hard of Hearing
  • Chapter 4: Mobility, including customers who use wheelchairs as well as walkers, canes, and other mobility devices
  • Chapter 5: People of Short Stature/Vertically Challenged

In this training program, you will learn about the four major interactions you'll have with customers with disabilities:

  • Greeting
  • Product Assistance
  • Sales Transaction
  • Addressing Other Needs

The goal of this training program is simple: it will help every associate deliver the best customer service to people with disabilities.

New Release
Customer service
Disability issues
Legal issues
Retail excellence
myTrainFlix Basic Titles
Release Date
Jan 1, 2013
Video Running Time (minutes)
Enterprise Media
Featured Talent
Kevin McGuire and Able Road
Course ID
Available languages
English Subtitles



Leaders Guide
Customer with Disabilities Test with Answers
Preferred Terms and Expressions

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