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  • About

    If you have customers with disabilities then this training program is a must see for every employee. Customers with Disabilities: Delivering Excellent Service is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities.

    Customers with Disabilities: Delivering Excellent Service is divided into five chapters:

    • Chapter 1: Blind or Low Vision
    • Chapter 2: Cognitive Disabilities, including people with emotional challenges, and other disabilities, such as autism, Tourette Syndrome, and head injuries
    • Chapter 3: Deaf or Hard of Hearing
    • Chapter 4: Mobility, including customers who use wheelchairs as well as walkers, canes, and other mobility devices
    • Chapter 5: People of Short Stature/Vertically Challenged

    In this training program, you will learn about the four major interactions you'll have with customers with disabilities:

    • Greeting
    • Product Assistance
    • Sales Transaction
    • Addressing Other Needs

    The goal of this training program is simple: it will help every associate deliver the best customer service to people with disabilities.

    Categories
    Customer service
    Disability issues
    Legal issues
    Retail excellence
    myTrainFlix Basic Titles
    Release Date
    Jan 1, 2013
    Video Running Time (minutes)
    34:00
    Producer
    Enterprise Media
    Featured Talent
    Kevin McGuire and Able Road
    Course ID
    ENT394
    Available languages
    English Subtitles
  • Course

  • Handouts

    Description
    Leaders Guide
    Customer with Disabilities Test with Answers
    Preferred Terms and Expressions

    Handout downloads are available only with a valid license.