Part two: Meeting the Baldrige Criteria

Quality through Systems looks at Motorola, a Malcolm Baldrige Award Winner. Motorola’s most ambitious renewal strategy to date: total customer satisfaction through improved quality. The company’s five-year goal, Six Sigma, translates into reduced cycle time and near-zero defect quality - 99.9998% perfection. You will see how Motorola is meeting the challenge of Six Sigma through an innovative mix of company-wide internal measurement systems, customer and supplier input, training and quality leadership.

This series is hosted by In Search of Excellence co-author Robert H. Waterman, Jr. The first part of this series is Quality Through People.

All video and case studies are found in the Chapters tab below.

AWARDS

* This program has won the Gold Apple Award, National Education Film & Video Festival: Management & Supervisory Training
* It also has won the Silver Cindy Award from the Association of Visual Communicators.

KEY LEARNING POINTS

• See how employees gain ownership in the quality program
• Understand the importance of reduction in defects
• Watch the total quality process in action