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  • About

    This training resource will ...

    Enable all customer service staff to deal and manage with customer complaints effectively.

    Very few organizations get everything right on every occasion. When things go wrong, sometimes it's no-one's fault. Accidents do happen and they occur without warning. However, the problem is that customers, the most important people to any organization, can be affected, and sometimes very badly.

    It has been estimated that every dissatisfied customer shares their bad experience with another seven people. Knowing how to handle a customer complaint is a key skill for all customer-facing staff.

    Whether dealing with a complaint concerning the quality of a service or product a well-handled complaint can often achieve a great deal for your business.

    A Video Arts production featuring Richard Wilson. Release date: 2012

    Release Date
    Feb 15, 2012
    Video Running Time (minutes)
    25:00
    Producer
    Video Arts Ltd.
    Featured Talent
    Richard Wilson
    Course ID
    BEH2012
  • Handouts

    Description
    Leaders Guide
    Self Study Guide
    PowerPoint Slides
    Course Objectives
    Group Training Workbook
    Course Certificate

    Handout downloads are available only with a valid license.