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About
By working through this course you'll gain a greater understanding of how sales and service are linked, both for your organisation and for your customers. The videos explore the ways to engage with customers more effectively and look at up selling and cross selling within a service scenario. The added bonus is that the customer actually gets a better service from someone who understands and meets their underlying needs, not just for what they appear to be asking.
This is available as part of
Customer Service Essentials eLearning Course Series
High-impact lessons for front-line teams. Designed by leading experts, like Dr Peter Honey, our musthave resources inspire customer service teams every day. "Delivered beyond my expectations." MARS Topics include: Advising the customer After sales Communicating effectively Customer types Customers o... read more
