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About
This course explores the world of multi channel customer service including social media, highlighting the need for clear consistent professional communications across all channels, but also taking a look at some of the specific challenges of social media. The key areas that are highlighted are the different approaches required for work responses and personal responses as this is an area that often gets blurred in online service channels.
This is available as part of
Customer Service Essentials eLearning Course Series
High-impact lessons for front-line teams. Designed by leading experts, like Dr Peter Honey, our musthave resources inspire customer service teams every day. "Delivered beyond my expectations." MARS Topics include: Advising the customer After sales Communicating effectively Customer types Customers o... read more
