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About
This course explores the power of first impressions, and how to avoid poor customer service attitudes and approaches. The art of choosing your attitude, as well as leaving your emotional baggage behind and starting each day afresh are explored. The session also demonstrates the 5 monsters of customer service, and the STANCE model for creating a great first impression.
This is available as part of
Customer Service Essentials eLearning Course Series
High-impact lessons for front-line teams. Designed by leading experts, like Dr Peter Honey, our musthave resources inspire customer service teams every day. "Delivered beyond my expectations." MARS Topics include: Advising the customer After sales Communicating effectively Customer types Customers o... read more
