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About
This course looks at the structure of phone calls and how to understand them as well as use them effectively. They build on questioning techniques and cover 3 main areas.
This is available as part of
Customer Service Essentials eLearning Course Series
High-impact lessons for front-line teams. Designed by leading experts, like Dr Peter Honey, our musthave resources inspire customer service teams every day. "Delivered beyond my expectations." MARS Topics include: Advising the customer After sales Communicating effectively Customer types Customers o... read more
