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About
This course explores four common types of customer behaviour and some effective ways of dealing with them to get a constructive outcome. They include a variety of environments including retail, office and hotel settings. At the end of the session trainees should be able to identify the challenges that some types of customer create for them at work, the expectations that their customers have and the constraints preventing them from providing outstanding customer service, as well as ways of getting a good outcome to service interaction.
This is available as part of
Customer Service Essentials eLearning Course Series
High-impact lessons for front-line teams. Designed by leading experts, like Dr Peter Honey, our musthave resources inspire customer service teams every day. "Delivered beyond my expectations." MARS Topics include: Advising the customer After sales Communicating effectively Customer types Customers o... read more
