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This course explores the art of effective communication using good questioning techniques together with an appropriate tone and style. It covers the 6 key types of questions: open, closed, recall, rhetorical, assumptive and leading, as well as useful scenarios where they may be most effective.

This is available as part of

Customer Service Essentials eLearning Course Series
High-impact lessons for front-line teams. Designed by leading experts, like Dr Peter Honey, our musthave resources inspire customer service teams every day. "Delivered beyond my expectations." MARS Topics include: Advising the customer After sales Communicating effectively Customer types Customers o... read more
New Release
Video Arts Ltd.
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