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In this course you can explore how knowing your customer and understanding their needs will help your team serve customers better. The areas covered are product knowledge, features and benefits and matching these to customers with an understanding of what is important to them. You'll also learn that the majority of your decisions affect the people in your team.

This is available as part of

Customer Service Essentials eLearning Course Series
High-impact lessons for front-line teams. Designed by leading experts, like Dr Peter Honey, our musthave resources inspire customer service teams every day. "Delivered beyond my expectations." MARS Topics include:
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Video Arts Ltd.
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