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Milan? Why is it in Milan?

Involve the customer in the solution. Ask them what their preferred solution would be, and offer them options.

> Involve the customer in the solution
> Ask them what their preferred solution would be
> Offer options

This is available as part of

Customer Service Essentials Video Series

35 Videos in this series! "My partner's going to hit you with a rhetorical question now. Do it." GOOD SERVICE DEMONSTRATES EFFECTIVE QUESTIONING TECHNIQUES Improve your customer sa

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