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About

Oh you're legendary all right

Make a great first impression, remember your STANCE. Smile, have a friendly Tone, your Appearance is important, as is using the customer's Name. Always be Customer Focussed and maintain Eye-Contact so they are engaged and feel valued.

STANCE

> Smile
> Tone
> Appearance
> Name
> Customer focussed
> Eye contact

This is available as part of

Customer Service Essentials Video Series
35 Videos in this series! "My partner's going to hit you with a rhetorical question now. Do it." GOOD SERVICE DEMONSTRATES EFFECTIVE QUESTIONING TECHNIQUES Improve your customer satisfaction levels and increase customer loyalty with Video Arts Customer Service Essentials. This collection delivers fu... read more
New Release
Producer
Video Arts Ltd.
Course ID
03356