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A fight before breakfast

Never go into battle with a rude customer, that's just what they want you to do. Don't surrender either. Stand your ground, be polite and neutral.

> Don't go into battle
> Don't surrender
> Be polite and neutral

This is available as part of

Customer Service Essentials Video Series
35 Videos in this series! "My partner's going to hit you with a rhetorical question now. Do it." GOOD SERVICE DEMONSTRATES EFFECTIVE QUESTIONING TECHNIQUES Improve your customer satisfaction levels and increase customer loyalty with Video Arts Customer Service Essentials. This collection delivers fu... read more
New Release
Producer
Video Arts Ltd.
Course ID
03347