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My cousin Beryl bought one like this

If you have a chatty customer, use closed questions to keep them on subject, and don't give up - even if they do drive you up the wall.

> Keep them on subject
> Don't give up

This is available as part of

Customer Service Essentials Video Series
35 Videos in this series! "My partner's going to hit you with a rhetorical question now. Do it." GOOD SERVICE DEMONSTRATES EFFECTIVE QUESTIONING TECHNIQUES Improve your customer satisfaction levels and increase customer loyalty with Video Arts Customer Service Essentials. This collection delivers fu... read more
New Release
Producer
Video Arts Ltd.
Course ID
03346