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    He just wants the tie

    The customer may need something more than what they're asking for. Try to get to the truth of the matter by asking questions.

    > The customer may need something more
    > Something different to what they're asking for
    > Try to get to the truth with questions

    This is available as part of

    Customer Service Essentials Video Series
    35 Videos in this series! "My partner's going to hit you with a rhetorical question now. Do it." GOOD SERVICE DEMONSTRATES EFFECTIVE QUESTIONING TECHNIQUES Improve your customer satisfaction levels and increase customer loyalty with Video Arts Customer Service Essentials. This collection deliver... read more
    Producer
    Video Arts Ltd.
    Course ID
    03340