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In Search of Quality Volume 1: Quality Through People
Quality through People looks at the important role that the employees of the Wallace Company, a Malcolm Baldrige Award Winner, played in stimulating a quality-based corporate turnaround. Wallace changed from a rigid hierarchical organization into a model of teamwork and personal empowerment. Discove... read more DVD style course with completion certificate only
In Search of Quality Volume 2: Quality Through Systems
Quality through Systems looks at Motorola, a Malcolm Baldrige Award Winner. Motorola’s most ambitious renewal strategy to date: total customer satisfaction through improved quality. The company’s five-year goal, Six Sigma, translates into reduced cycle time and near-zero defect quality -... read more DVD style course with completion certificate only
What America Does Right Volume 1: Management Turned Upside Down
In this program, In Search of Excellence co-author, Bob Waterman will show you how Sun Microsystems, Raychem and The Career Action Center in Palo Alto, California are succeeding at building work forces of tomorrow by helping their employees become more flexible today. The stories will focus on new s... read more DVD style course with completion certificate only
What America Does Right Volume 2: Organization is Strategic
The two case studies highlighted in this volume show a number of cutting-edge innovations and specific strategic strengths. At AES, you will see how a rapidly growing young company has achieved success with a management philosophy based on a very strong system of values. AES is a model learning orga... read more DVD style course with completion certificate only