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Love Your Customers
Hollywood celebrity John O'Hurley explains four essential steps to great service.John O'Hurley is as much as part of business as he is show business. He has been embraced for his business savvy by Business Week, Time, CNBC and Fox New. Most notably known as the eccentric catalogue clothier... read more DVD style course with completion certificate only
Love Your Difficult Customers
John O'Hurley has certainly seen unhappy customers (and has been one from time to time). More importantly, an unhappy customer may interface with you or your company. Trying to satisfy an unhappy customer can be frustrating and difficult for even the most skilled service person. But all problem... read more DVD style course with completion certificate only