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The art of selling
The aim To ensure staff who deal with customers learn the key skills, techniques and behaviors of selling.About the program The best thing about dealing with a good salesperson is you don't feel like you're being sold to. As far as you're concerned you're just receiving good service.The art of selli... read more DVD style course with completion certificate only
On the receiving end Making call centers more effective
Making call centres more effective
The aim To help call-center staff resolve customer inquiries effectively and professionally.About the program Customers who are fatuous, difficult or helpless are every call centre operator's worst nightmare. However, it often requires more than just a good telephone manner to deal with these types ... read more DVD style course with completion certificate only