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The art of selling
The aim To ensure staff who deal with customers learn the key skills, techniques and behaviors of selling.About the program The best thing about dealing with a good salesperson is you don't feel like you're being sold to. As far as you're concerned you're just receiving good service.The art of selli... read more DVD style course with completion certificate only
How to stop them leaving
How to retain your best people
aka: ”How to stop them leaving” The aim To give managers practical solutions for spotting, and keeping hold of, people planning to leave.About the program Someone resigning often comes as a complete shock. Even if you saw the warning signs, and just didn't do anything about them, the nu... read more DVD style course with completion certificate only
Performance matters: the importance of praise
The aim To ensure that managers understand how to use praise to make their staff realize that their efforts are appreciated.About the program At the top of the list of why people think of leaving their jobs is the fact that they feel they aren't appreciated enough. This new program makes the point t... read more DVD style course with completion certificate only
Performance matters:the need for constructive criticism
The aim To enable managers to employ criticism as a means of preventing the recurrence of mistakes and improving staff performance.About the program Nobody enjoys being criticized, which is why few managers relish the prospect of criticizing their staff - yet it has to be done. Everyone makes mistak... read more DVD style course with completion certificate only