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Conveying Information (from the communications essentials series)
One of the biggest traps when explaining things is thinking that you are doing it effectively when you actually are not. Often the message that the other person receives is not the same as the message you intended to send. This video teaches the three steps necessary for conveying information clearl... read more DVD style course with completion certificate only
How to Ask Posititve Questions
We understand that speaking clearly, using proper listening skills, and knowing the importance of non-verbal cues all play vital roles in clear communication between people in organizations. Surprisingly, the impact of questions, and how to ask them properly, remain an unacknowledged part of the tra... read more DVD style course with completion certificate only
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The discipline interview
The aim To ensure managers appreciate how to maintain people's long-term performance by applying necessary discipline.About the program This program shows managers and team leaders who have responsibilities for staff just how badly a discipline interview can be handled. By analyzing the wrong way to... read more DVD style course with completion certificate only
Listening and understanding (from the communication essentials series)
Teaches employees the five secrets for developing effective listening and understanding skills: show interest, focus on key issues, summarize and check for understanding, listen for common threads and explore and respond to feelings. DVD style course with completion certificate only
Overcoming negative behaviors (from the communication essentials series)
Life is full of difficult situations, and very often these difficult situations involve dealing with the negative behavior of others in the workplace. This video teaches practical actions for dealing with resistance, complaints, disruptions, demands and aggression from individuals with whom you must... read more DVD style course with completion certificate only
Receiving feedback - advanced skills (from the feedback solutions series)
Not everyone is skilled at giving feedback. This places a greater responsibility on the "seeker" to handle the "giver" in a way that will give the "seeker" what he or she needs. In other words, people need to use techniques that will assist the "giver" of the feedback to do the job effectively. This... read more DVD style course with completion certificate only
Receiving feedback - basic skills (from the feedback solutions series)
People are often embarrassed when receiving positive feedback. They can also be fearful and defensive when faced with negative feedback. This program will provide the viewers with the knowledge and skills they need to receive and act upon constructive feedback from other people about their job perfo... read more DVD style course with completion certificate only