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A Bias for Action
One of the original concepts from "In Search of Excellence" was "A Bias for Action." It's still very important. You need to try lots of stuff! Be willing to try and fix things. You'll always be ahead of the competition. DVD style course with completion certificate only
Speed is Life: Go Fast or Go Broke!
This Tom Peters video focuses on time-based operations and their effect on customer service and operations. According to Tom, "Time-obsessed management may well be the primary battleground in the pursuit of global competitiveness in the next ten years." Tom illustrates how time-based strategies hav... read more DVD style course with completion certificate only