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Basic Facilitation
Learn the skills and techniques you need to immediately increase productivity in all types of meetings and group interactions. Ask employees at your company what they think of meetings, and they'll probably roll their eyes and grumble, yet research shows that managers and team members spend from 20... read more DVD style course with completion certificate only
Dimensions of Coaching
Coaching is one of the most powerful tools available for helping employees reach business and professional development goals. So why aren't companies realizing the tremendous benefits that come from it? Most companies rely solely on a manager-driven approach, failing to recognize that willing emplo... read more DVD style course with completion certificate only
Effective People Skills
Wonder what's the number one reason an employee fails at your firm? Research shows that the most common cause of personal and professional failure is not lack of intelligence or technical ability, but rather ineffective personal skills. When you consider that the average cost of replacing an employ... read more DVD style course with completion certificate only
Five Star Teamwork
How is it that certain teams achieve extraordinary excellence, day after day, year after year and manage to stay committed to each other, their customers and their organization's mission? This new program features the remarkable team at the Four Seasons Restaurant in New York City. Long regarded as ... read more DVD style course with completion certificate only
How You Think is Everything
During his seven years in captivity, ex-hostage Terry Anderson developed coping strategies that enabled him to thrive in an extremely difficult environment. Together with acclaimed human intelligence expert Dr. Robert Flower, Anderson teaches skills that empower professionals to succeed no matter wh... read more DVD style course with completion certificate only
People
Have you been looking for that one video you can use in all of your... Leadership Management Training Supervisory Training Interviewing Performance Appraisal Personal and Career Development Values Coaching Interpersonal Skills Diversity Harassment Conflict Listening Customer Service Teamw... read more DVD style course with completion certificate only
What's In It for Me?
If you've ever wondered if you should invest in a state-of-the art customer service training program, consider these two facts:Good customer service: 70% of disgruntled customers will do business with you again if you resolve the complaint in their favor.Bad customer service: It costs six times more... read more DVD style course with completion certificate only