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AboutThis outstanding series of documentary case study med in best practice organizations - an online ness, a travel business, an Australian city government and a school.
Meet the managers and staff who provide powerful strategies for business success and staff nd out how these organizations achieve workplace excellence.
Ideal for managers, teams and staff at all levels.
This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.Vision & ValuesBe inspired to develop a powerful vision and values to motivate others: Present a powerful vision with clear goals Personalize your vision Align people to changing vision Develop meaningful values Demonstrate values with actions Build values into the culture DVD style course with completion certificate onlyInspirational LeadershipDiscover the behaviours, attitudes and strategies of outstanding leaders: Lead by example Project your passion Drive your decisions Empower your champions Reach your goals Give time and respect to your people DVD style course with completion certificate onlyMotivating Fun WorkplaceFind out why some people love coming to work and doing their best: Energize with breakfast Create a fun caring culture Make the workplace desirable Use light, colour and design Encourage staff creativity Make work spaces comfortable Provide relaxing zones for time out Offer team building activities ... read more DVD style course with completion certificate onlyOpen Communication & TeamworkLearn how to communicate effectively to achieve best results: Promote open and honest communication Share information, not gossip Build collaborative relationships Resolve conflict productively Create a warm welcome DVD style course with completion certificate onlyPassion for Service ExcellenceSee the difference when people want to provide exceptional service: Be passionate about your work Make a positive first impression Happy voice | Positive greeting Fast response | Professional image Build friendly relationships Know your product Understand needs and deliver solutions Turn complaints... read more DVD style course with completion certificate onlyInnovation & Continuous ImprovementInspire everyone to be creative, offer suggestions and make improvements: Identify opportunities to improve Develop new ideas Ask your employees Replicate others' success Use think tanks Focus on good ideas Implement initiatives Evaluate and learn DVD style course with completion certificate onlyGreen & GivingIt's easy to make a difference at work and for the environment: Implement green initiatives Give back Use targets to achieve results Communicate and educate Respond to crises Commit to change DVD style course with completion certificate onlyRecognition & FeedbackMotivate people, develop skills and improve work performance: Give immediate recognition and feedback Guide with goals Conduct regular performance appraisals Be constructive with feedback Be creative with recognition Implement feedback tools 60° feedback Climate surveys Mystery shopping Exit i... read more DVD style course with completion certificate onlyWellbeing & BalanceHealthy people with work-life balance will be happier and more productive: Feel the benefits of exercise Offer health initiatives and activities Encourage staff to be active Be proactive about safety Implement policies for work-life balance DVD style course with completion certificate onlyEmployer of ChoiceFind out how to be a respected and award winning employer: Create a culture of pride Promote yourself as an employer of choice Recruit the best people Provide development opportunities Offer flexible work arrangements Be family friendly DVD style course with completion certificate only