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About

American actors; filmed in the United States.

This scene was written and produced to make the following points:

Leaders should not be unimpressed by individuals (or teams for that matter) who are are simply meeting job standards.

If meeting job standards is not an impressive accomplishment, your job standards are too low.

If the "AVERAGE" employee is not making customers (internal or external) happy, your performance standards are too low.

Employees and teams who are meeting job standards should be praised for doing so.

Supervisors should not reserve their praise for the star-players. In the environment where standards are high - both the "Meets Standards" and the "Exceeds Standards" employees should be praised.

Catalog Topics: Leadership, Performance Review, Coaching, Employee Retention, Customer Service, and mployee Motivation.
Categories
Coaching and mentoring
Experienced Supervisor Curriculum
Customer service
Employee retention
Video Running Time (minutes)
17:48
Producer
Employee University
Course ID
EU009