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  • About

    American actors; filmed in the United States.

    This scene was written and produced to make the following points:

    Leaders should not be unimpressed by individuals (or teams for that matter) who are are simply meeting job standards.

    If meeting job standards is not an impressive accomplishment, your job standards are too low.

    If the "AVERAGE" employee is not making customers (internal or external) happy, your performance standards are too low.

    Employees and teams who are meeting job standards should be praised for doing so.

    Supervisors should not reserve their praise for the star-players. In the environment where standards are high - both the "Meets Standards" and the "Exceeds Standards" employees should be praised.

    Catalog Topics: Leadership, Performance Review, Coaching, Employee Retention, Customer Service, and mployee Motivation.
    Categories
    Coaching and mentoring
    Experienced Supervisor Curriculum
    Customer service
    Employee retention
    Video Running Time (minutes)
    17:48
    Producer
    Employee University
    Course ID
    EU009