Customers with Disabilities: Delivering Excellent Service (English Subtitles)

If you have customers with disabilities then this training program is a must see for every employee. Customers with Disabilities: Delivering Excellent Service is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities.

Customers with Disabilities: Delivering Excellent Service is divided into five chapters:

• Chapter 1: Blind or Low Vision
• Chapter 2: Cognitive Disabilities, including people with emotional challenges, and other disabilities, such as autism, Tourette Syndrome, and head injuries
• Chapter 3: Deaf or Hard of Hearing
• Chapter 4: Mobility, including customers who use wheelchairs as well as walkers, canes, and other mobility devices
• Chapter 5: People of Short Stature/Vertically Challenged

In this training program, you will learn about the four major interactions you'll have with customers with disabilities:

• Greeting
• Product Assistance
• Sales Transaction
• Addressing Other Needs

The goal of this training program is simple: it will help every associate deliver the best customer service to people with disabilities.