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1440 Minutes
Every man, woman and child on the planet wakes up each morning with the same 1440 minutes. It's what they do with them that makes all the difference.Every day contains 1440 minutes. This motivational meeting opener challenges the viewer to use every minute to it's fullest. Using both historical foot... read more
New Release
DVD style course with completion certificate only
A Bad News Meeting - Limit The Damage
Why should we pick up the pieces?Put it in perspective, discuss how it will be announced, talk about future opportunities.
A Counselling Meeting
Move to Basildon and grow a beardHelp them to think it through. Admit your own difficulties. Don't express your views. Establish the facts. Let them find the solution. Accept their solutions. Agree an action plan and review date.
A Human Touch
He's literally a customer processing machine!Remember your customers are also your guests, so acknowledge them straight away, especially if you aren't able to serve them immediately. Keep your approach fresh - you may have done this a thousand times but this is their first impression. Use the human ... read more
Act Swiftly
Confuse them! Distract them!Act swiftly. Take prompt action to stop the problem getting worse, and take responsibility for dealing with the problem.
Active Listening
Too fond of the sound of their own voiceMaintain attention - take notes and ask questions. Use positive body language - sit forward, use open hand gestures, smile. Reflective listening techniques: ask open questions, empathise, Summarise, clarify what has been discussed and the next steps.
Advising The Customer
In this course you can explore how knowing your customer and understanding their needs will help your team serve customers better. The areas covered are product knowledge, features and benefits and matching these to customers with an understanding of what is important to them. You'll also learn that... read more
New Release
Interactive course with lessons, pre-test, and post-test
After Sales
By taking this short course you will gain a greater understanding of how sales and service are linked, both for your company and for your customers. The 'sale' doesn't stop when the customer has bought a product or service, and after sales care can affect future buying decisions, as well as the repu... read more
New Release
Interactive course with lessons, pre-test, and post-test
Agreeing Actions
Thanks for calling the coastguard - goodbye!When closing the call, don't leave your customer 'lost at sea'. Agree actions and how they'll be followed up. Volunteer useful information and agree the next steps.> Agree actions and how they'll be followed up> Volunteer useful information> Agree next ste... read more
An ADA Customer Service Course for Employees
If you have customers with disabilities then this training program is a must see for every employee. An ADA Customer Service Course for Employees is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities. An ADA Customer Service C... read more
New Release
Video course with post-test
Are We Really So Different, You and I? (male narrator)
So often we focus on what makes us different, but in reality there is far more that we have in common. This emotionally moving, inspirational video follows the circle of life as it highlights the common values and motivations that we share as human beings. A compelling way to start any diversity tra... read more
New Release
DVD style course with completion certificate only
