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Customer Service Gone Viral
You can't help but notice that almost everything we do now has a chance of being recorded, reviewed and presented to the entire planet. Without question, customers are making their buying decisions based on what they see online. This new kind of customer feedback puts service providers in a very vu... read more
New Release
DVD style course with completion certificate only
Leadership feedback: what employees want to tell you ... but don't
It's true; most leaders live in a vacuum. They don't receive much feedback from the people they lead. In fact, they often have no idea how good--or bad--their leadership really is. "Leadership Feedback" is an entertaining and thought provoking video training program that provides the kind of honest ... read more
New Release
DVD style course with completion certificate only
Leading More with Less
In a challenging environment, how do you inspire employees to become more involved, engaged and productive? Let's face it, these days we're all being asked to do a lot more, with a lot less. Everyone's feeling the stress, and it's easy for employees to become unfocused and concerned with self-preser... read more
New Release
DVD style course with completion certificate only
