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This item contains several different items. Purchasing this item includes all of the component items listed below.
Healthworks: "Turning Work Assignments into Wow Projects" with Tom Peters
Does every new project you face seem to be dull? Do you want to breathe new life and new ideas into your next assignment? Do you want to tap the creativity and ideas of ALL your people? If you do, then this program is for you! Tom Peters shows you how to foster innovation, tap the creativity of your... read more
DVD style course with completion certificate only
Jordan's Furniture: "Re-imagine the Customer Experience" with Tom Peters
Jordan's Furniture is one of the leading furniture retailers in New England. They are known for great service-and for giving customers a unique experience. Now, Tom Peters shows you how Jordan's has made every aspect of the shopping experience for furniture fun-and different. And how that in turn ma... read more
DVD style course with completion certificate only
OXO Good Grips: "Think Differently" with Tom Peters
Is it possible to revolutionize an industry that has been around for centuries – and even gain huge market share? The answer is a definitive YES, especially if you are OXO Good Grips. Tom Peters takes you into a unique company – one where innovation, passion, and thinking differently are the key fac... read more
DVD style course with completion certificate only
TNT: "Dealing with Change" with Tom Peters
Is it possible to really change your external brand identity and your internal culture? Simply put, the answer is YES!In this entertaining and revealing case study, Tom Peters shows you how Turner Network Television was able to meet a huge competitive challenge. TNT had to change from a general ente... read more
DVD style course with completion certificate only
The Excellence Files
Pick up where "In Search of Excellence" left off. The Excellence Files gives you insights into what smart companies are doing to meet the changes and challenges of the future. The video contains 8 segments consisting of case studies from Southwest Airlines, Rubbermaid, Defense Personnel Support Cent... read more
Excellence in the Public Sector with Tom Peters
In the Excellence in the Public Sector training video, Tom Peters does more than destroy the myth that, by definition, public sector management must be poor. He offers examples of five organizations whose managerial excellence provides a blueprint for success in both public and private sector organi... read more
DVD style course with completion certificate only
Beyond Close to the Customer - Video 1
In "Beyond Close To The Customer," Tom Peters picks up where the program "A Passion for Customers" left off. Before a live audience, Tom Peters presents an instructional, how-to program on customer service in which he discusses 20 specific propositions that need to be addressed by any organization s... read more
DVD style course with completion certificate only
Beyond Close to the Customer - Video 2
In "Beyond Close To The Customer," Tom Peters picks up where the program "A Passion for Customers" left off. Before a live audience, Tom Peters presents an instructional, how-to program on customer service in which he discusses 20 specific propositions that need to be addressed by any organization s... read more
DVD style course with completion certificate only
Service with Soul with Tom Peters
In this program, you will see five extraordinary organizations that define the cutting edge of customer service. Each of these organizations demonstrates what obsession with customers can do to foster success. Tom shows you how a commitment to training, the creative use of information technology, an... read more
DVD style course with completion certificate only
Sell! 25 Essentials on Selling with Tom Peters
To put it bluntly: If you can't sell, you're dead. Yes, selling is essential - whether it's your newest consumer product or an idea to increase internal productivity. Tom Peters has a gut-level grasp and passion for the art of selling and in this video he lays out 25 tenets that will teach you how t... read more
DVD style course with completion certificate only
TALENT! How To Win The Great War For Talent
In today's new world of work, talent is your most valuable asset. You have to be able to recognize it, recruit it, and retain it. Tom Peters is a talent fanatic and in this must-have video he presents 10 vital lessons that will turn your company into an energetic, humming, happening talent magnet.Ke... read more
DVD style course with completion certificate only
World Class Quality
Explore ways that quality - as defined by the customer - is the key to competing successfully in global markets. Through case studies, World Class Quality examines the critical elements that fuel the success of four companies that have international reputations for quality and have achieved global s... read more
DVD style course with completion certificate only
TRAPPED! How To Escape the Sameness Trap
Over the past 15 years, quality and service have gotten better - so much better that consumers often can’t tell the difference between competing products. So what can you do to escape this "sameness trap?" How do you delight, dazzle, differentiate? Tom Peters presents five concrete steps for being d... read more
DVD style course with completion certificate only
Innovate or Die
p>The controversial message of the Tom Peters video program Innovate Or Die may unnerve and/or inspire you: It’s pretty simple. The truth is we know nothing about what the Future may hold for American business. The only mortal sin in such an environment of uncertainty is to do nothing. Action counts... read more
DVD style course with completion certificate only
10 Vital Rules for Giving Incredible Speeches and Why They're Irrelevant
Once a year, Toastmasters International gathers its representatives from chapters around the world to present its prestigious Golden Gavel Award. In 1990, the award went to Tom Peters, certainly one of the most requested speakers in the business world. In accepting the award, Peters addressed the au... read more
DVD style course with completion certificate only
Everything is Design
Today, it is increasingly difficult for one organization to stand out in the crowd. Tom Peters has one surefire way to stand out. It is design. In the Everything is Design training video, Tom explains that design is more than the curve of a handle, a flashing icon, or a translucent toothbrush holder... read more
DVD style course with completion certificate only
Liberation Management with Tom Peters
Perplexed is what we should be. The times are perplexing, confusing; not to be perplexed and confused is dangerous.- Tom PetersAccording to Tom Peters, “crazy” is a good word. If you’re not feeling crazy, you’re not in touch with the times. Taped before a live audience, Tom Peters enthusiastically... read more
DVD style course with completion certificate only
SERVE! Turn Customer Service into Unforgettable Customer Experiences
Today's customers are spoiled. But if you can wow them with an unforgettable experience, you'll win unprecedented loyalty. Using simple, universal examples, Tom Peters tells you how to exceed expectations and make customers fall in love with your company.Key Learning PointsCreate great customer expe... read more
DVD style course with completion certificate only
