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On the receiving end Making call centers more effective
Making call centres more effective
DVD style course with completion certificate only
The aim To help call-center staff resolve customer inquiries effectively and professionally.About the program Customers who are fatuous, difficult or helpless are every call centre operator's worst nightmare. However, it often requires more than just a good telephone manner to deal with these types of people - good training is essential.
Telephone Behavior the rules of effective communication
The rules of effective communication
DVD style course with completion certificate only
The aim To give all staff members the skills to use the telephone effectively in a business context.About the program The telephone is at the heart of business communication. But because people use the phone so much at home, they assume they have the skills to use it at work. This is not the case, and good business telephone skills have to be learne
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